Refund Policy & Cancellation

At Dorea Bites, we are committed to delivering fresh, homemade, nutritious meals tailored for your beloved pets. Since every meal is freshly prepared to order, we follow a strict refund and cancellation policy to ensure fairness and transparency while also maintaining the highest standards of hygiene and food safety.

1. Order Cancellations

• Same-Day Orders:
  Once an order is placed for same-day delivery, it cannot be canceled, as the meals are immediately prepared fresh for your pet.

• Scheduled Orders (Next-Day or Subscription):

  • Cancellation requests must be made at least 24 hours before the scheduled delivery.

  • Cancellations made within the 24-hour window will not be eligible for refund as the preparation process would already be underway.

• How to Cancel:
  To cancel, please contact us via:

  • 📞 Phone/WhatsApp: [Insert Contact Number]

  • 📧 Email: [Insert Email]

  • Mention your order ID, pet’s name, and delivery date.

2. Refunds

Since we provide fresh, perishable pet meals, refunds are processed only under the following circumstances:

• Wrong Item Delivered:
  If you receive an item different from what was ordered, we will issue a replacement at no additional cost or provide a full refund.

• Damaged or Spoiled Meals:
  If the food package is delivered in a damaged condition or spoiled due to our error, you must inform us within 2 hours of delivery with photographic proof. We will replace the meal or issue a full refund.

• Delivery Failures:
  If we are unable to deliver your order due to unforeseen circumstances (e.g., operational issues, delivery restrictions, or internal errors), you will receive a full refund.

• Refund Method:
  Refunds will be processed within 5–7 business days to the original payment method. In case of Cash on Delivery, a UPI/bank account transfer will be initiated.

3. Subscription Cancellations & Refunds

We encourage our pet parents to subscribe for weekly or monthly meal plans. However:

• Weekly Plans:

  • Cancellations must be requested 48 hours before the start date.

  • Once the subscription period starts, unused meals will not be refunded, but you may reschedule deliveries within the week (subject to availability).

• Monthly Plans:

  • Cancellations requested before the subscription starts are eligible for a 90% refund (10% retained as processing & planning fee).

  • Once the plan has started, no refunds will be provided, but you may pause or reschedule meals for up to 15 days within the subscription cycle.

4. Special Diet / Custom Orders

Custom meals prepared for pets with specific health conditions (kidney diets, obesity management, etc.) are made exclusively for your pet.

• Such orders are non-cancellable and non-refundable, except in cases of proven delivery errors or quality issues from our side.

5. Non-Refundable Situations

• Change of mind after placing an order.

• Pet refusing to eat the meal (since taste preferences vary, we encourage trial packs first).

• Incorrect address or contact details provided by the customer.

• Delays caused due to uncontrollable circumstances (e.g., traffic, weather conditions, natural calamities).

6. Trial Pack Policy

• We offer a 2-day trial pack for selected pet parents (limited slots).

• Trial packs are free of charge but subject to selection criteria (pet’s age, weight, health condition).

• Once delivered, trial packs cannot be canceled or exchanged.

7. Contact Us

If you have any concerns regarding cancellation or refunds, please reach out:

📞 Phone/WhatsApp: 9733554104
📧 Email: nutrition@doreabites.com
🌐 Website: www.doreabites.com

✅ Note: This policy ensures we maintain fairness, freshness, and hygiene while also being transparent with our pet parents. By placing an order with Dorea Bites, you agree to this Refund & Cancellation Policy.

Refund and Cancellation Policy

Contact Us

Reach out for any questions regarding refunds and order cancellations.